Condor Technology Solutions, Inc. Selects Blue Pumpkin PrimeTime; Managers Create Schedules in 85% Less Time and Develop More Accurate Proposals.

Business Editors/High-Tech Writers

SUNNYVALE, Calif.--(BUSINESS WIRE)--June 26, 2000

Blue Pumpkin Software announced today that Condor Technology Solutions, Inc. (Nasdaq:CNDR), a company dedicated to creating integrated eBusiness solutions, has selected Blue Pumpkin's PrimeTime to automate workforce management and help secure new business for their customer contact center.

Condor Technology Solutions is an eBusiness service provider that helps clients launch new eBusinesses, increase operational capabilities and integrate eCommerce with their existing business. Agents at their customer contact center take customer inquiries on behalf of their many clients and provide technical and non-technical support on shrink-wrapped products and custom applications. Since each client receives its own dedicated group of customer contact agents, managers needed an efficient way to schedule each group in order to meet the promised service levels while delivering exceptional customer care.

"Creating schedules manually with a spreadsheet was a time-consuming process that required many revisions and forced us to be reactive rather than proactive to call patterns," said Joe Crostarosa, chief technology officer for Condor Technology Solutions. "Now we're creating schedules in 85% less time, we're using our staff more efficiently, and our contact center managers have more time to focus on other critical tasks."

Additionally, Crostarosa revealed that Blue Pumpkin is helping the company secure new business. "When we create a proposal for a new client, PrimeTime allows us to plug in the service levels the client wants to receive. We then know how many additional agents we need to hire to meet those levels and we can work those figures into our proposal," said Crostarosa. "PrimeTime gives us the tools we need to stay competitive at a fraction of the cost other vendors charged."

About Condor Technology Solutions, Inc.

Founded in 1997, Condor Technology Solutions, Inc. provides service to a wide range of clients, including multiple government agencies, top technology companies, emerging leaders and Fortune 500 organizations. Condor has 14 locations across the United States with a team of over 700 eBusiness strategists, systems and software engineers, creative and content developers, and support personnel. For more information, visit the company's web site at www.condorweb.com.

Blue Pumpkin PrimeTime

Blue Pumpkin PrimeTime products are robust workforce management software packages designed to optimize the forecasting and scheduling of agents in customer contact centers by ensuring the appropriate people with the right skill sets are available to interact with customers across a variety of channels, including phone, email and Internet chat. Recently awarded a HotPick 2000 Award by Call Center News Service and Product of the Year and Editor's Choice honors from Call Center, Call Center Solutions and CTI magazines, the PrimeTime family of products provide powerful "what-if" analyses to predict how call volume and staffing changes will affect customer contact center operations. With PrimeTime, customer contact centers reduce overstaffing costs and increase revenues by capturing previously lost sales.

About Blue Pumpkin Software, Inc.

Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets, and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions.

Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Global leaders in the financial services, e-commerce, telecommunications, and retail goods & services industries depend on Blue Pumpkin solutions. Current customers include ADP, eToys, Airborne Express, Apple Computer, AT&T, Verio, KitchenAid, Drugstore.com, Carlson Wagonlit Travel and PeopleSoft. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin web site at www.blue-pumpkin.com or call 877/257-6756.